Our packaging concept

ELEGANT, EFFICIENT YET DISCREET!

As you know, it is very important to us to offer you first-class products. We put a great deal of effort into the production of our own products, such as caviar, as well as into the selection of products from our partners, such as Balik salmon. To ensure that this effort is not in vain and that the quality of the products does not suffer on their way to you, we rely on tried and tested shipping methods.

Equipped with ample cooling packs, our sophisticated packaging system guarantees an unbroken cold chain all the way to your door. All our caviar varieties and Balik salmon are individually hand-packed. Our finest products deserve high-quality packaging that securely holds and protects these precious items, thus preserving their value. Each delivery includes a card from the employee who packed your personal parcel.

Should an unexpected complaint arise, you will find the management's email address on this card. A direct line to a listening ear. Our nationwide express delivery service works like this: Shipping starts at 5 PM and arrives at your location by 2 PM the following day. If your order is received by 1 PM, deliveries to our warehouse are generally made within 24 hours, subject to product availability. hrt.

If you want your package delivered on your chosen day, it is very important to immediately take advantage of our high-quality products. Remove from the transport packaging. We strongly recommend placing it in the refrigerator immediately, without the insulating transport packaging. All our products leave Dieckmann & Hansen guaranteed to be in perfect condition. We assure you that every delivery you receive from us has been stored, cared for, and packaged with the utmost care in Hamburg. This allows us to offer you a genuine piece of Hanseatic culinary culture with the highest transparency and quality. This reflects our long tradition.